M1 customers affected by broadband disruption

News May 22, 2019 No Comments

M1 customers affected by broadband disruption

SINGAPORE: M1 said on Wednesday afternoon (May 22) that some services have been restored after fibre broadband customers reported having trouble accessing the Internet in the morning.

In an update on Facebook at 3.12pm, M1 said that service restoration was being carried out.

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“Progressive fibre service restoration is currently underway. Some affected customers already have their services restored,” said M1.

Fibre services in the north and east of Singapore had been disrupted since mid-morning.

“Customers may experience difficulties in accessing fibre services in some areas in the northern and eastern parts of Singapore,” M1 had said on Facebook at around 9am. 

“Our engineers are working hard to resolve the issue. We apologise for the inconvenience and will provide updates as soon as possible,” it added. However, some M1 customers in the western part of Singapore also reported being unable to access the Internet. This included customers in Jurong, Bukit Batok, Bukit Panjang, Clementi and Queenstown.

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In response to queries from CNA, M1 said the disruption started at between 8.30am and 9am, and only affected customers in the northern and eastern parts of the island. 

On Tuesday, M1 fibre services in the northern part of Singapore were disrupted at around 1pm due to a fibre cable outage involving fibre operator Netlink Trust.

Services were restored by 5.15pm. M1 said the disruption on Wednesday was not related to Tuesday’s outage.

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